Refund & Cancellation Policy

Last updated: 30 August 2026

This Refund & Cancellation Policy explains how top-ups, prepaid wallet balances, and refunds work on TokenFlow (“TokenFlow”, “we”, “us”), operated by Prasad Swapnil Gundawar. It forms part of, and should be read alongside, our Terms of Service.

How billing works

TokenFlow is a pay-per-use service built on a single prepaid wallet. You add funds to your wallet in advance, and each request you make (through the chat product or the developer API) deducts its actual metered cost from that balance. There is no subscription and no recurring charge — you are only ever charged for the top-ups you choose to make.

Top-ups

When you add funds, the amount (net of any applicable taxes) is credited to your wallet in full and is immediately available to spend. Top-ups are processed by our payment partner (Razorpay for payments in India). We do not store your card or bank details.

Cancellation

Because credit is added and consumed on demand, there is nothing to “cancel” in the sense of a recurring plan. You may stop using the Service at any time. You are never obligated to top up again, and an unused balance simply remains in your wallet.

Refunds

  • Consumed credit is non-refundable. Once wallet credit has been spent on AI requests that were served, that usage cannot be refunded — the underlying provider cost has already been incurred on your behalf.
  • Unused balance. If you have an unused wallet balance and wish to request a refund of it, contact us at support@tokenflow.co.in. Where a refund is approved, it is made to the original payment method, net of any non-recoverable payment- processing fees and applicable taxes.
  • Billing errors & failed top-ups. If you were charged but your wallet was not credited, or you believe you were charged incorrectly, email us within 7 days of the transaction and we will investigate. Verified duplicate or failed charges are refunded in full.
  • Service failures. If a request fails on our side before any output is produced, it is not billed. If you were charged for a request that returned no usable result due to a fault on our side, contact support and we will credit the affected amount back to your wallet.

How to request a refund

Email support@tokenflow.co.in from the address on your account, with the approximate date and amount of the transaction. We aim to respond within 5–7 business days. Approved refunds are typically processed back to the original payment method within the timelines of the payment provider and your bank.

Contact

Questions about this policy? Email support@tokenflow.co.in.